At Delderma, we want our customers to have a convenient shopping experience. Please read the following policy carefully before placing an order.
Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
An order may not be cancelled once it has been processed, packed, shipped, or handed over to the delivery partner.
If cancellation is possible, the refund, where applicable, will be processed according to the payment method and applicable refund procedure.
Returns
Returns are accepted only for products that meet our applicable return conditions.
Depending on the product and order condition, eligible return situations may include:
- Product received damaged
- Product received in an incorrect condition
- Incorrect product received
- Missing product from the order
- Other issues specifically approved by our support team
Return eligibility may vary depending on the product category.
Product Condition
For an eligible return, the product should generally be:
- Unused and unopened
- In its original packaging
- Accompanied by the invoice or order details
- In a condition suitable for return
Products that have been opened, used, altered, or damaged after delivery may not be eligible for return unless the issue was reported as a delivery-related or product-related problem.
Damaged or Incorrect Products
If you receive a damaged, incorrect, or incomplete order, please contact our support team as soon as possible after delivery.
We may request photographs or videos of the package and product to help us verify the issue and process the request.
Refunds
Once an approved return or refund request has been reviewed, the applicable refund will be processed through the relevant payment method or according to the applicable refund procedure.
The time required for the amount to appear in your account may depend on your bank, payment provider, or financial institution.
Non-Returnable Situations
Certain products may not be eligible for return because of hygiene, safety, product condition, or other applicable restrictions.
A return request may also be declined if the product does not meet the applicable return conditions.
Exchange
Where applicable, an eligible product may be exchanged subject to product availability and our return conditions.
If the requested product is unavailable, an alternative resolution may be offered.
Return Shipping
Where a return is approved, return shipping arrangements will depend on the reason for the return and the applicable policy.
Customers should contact our support team before sending any product back.
Important
Please do not send products to any address provided by an unofficial person or communication channel. Wait for instructions from Delderma customer support before returning an order.
For any questions regarding returns or refunds, please contact our support team.
Delderma reserves the right to review each return, cancellation, exchange, or refund request according to the applicable policy and order details.