Refund policy

Return & Refund Policy

We want our customers to have a smooth shopping experience. Please review our return and refund conditions before placing an order.

Eligible Returns

A return may be considered for eligible products in situations such as:

• Incorrect product received
• Product received damaged
• Missing item from an order
• Product received in an unacceptable condition
• Other issues approved by Delderma support

Product Condition

For an eligible return, the product should generally remain:

• Unused
• Unopened
• In its original packaging
• With labels and seals intact, where applicable
• Accompanied by the order details or invoice

Products that have been opened or used may not be eligible for return unless the issue relates to damage, incorrect fulfilment, or another issue approved by our team.

Hygiene-Related Products

For hygiene and product-safety reasons, certain skincare, haircare, personal-care, or other products may not be eligible for return once opened or used.

Damaged Products

If you receive a damaged package or product, please contact us promptly after delivery and provide relevant photographs or other information requested by our support team.

Incorrect Product

If you receive an incorrect product, please contact our support team with your order number and photographs of the received product.

Refunds

Once a refund request is approved, the applicable refund will be processed through the relevant payment method or according to the applicable refund procedure.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

Return shipping arrangements may depend on the reason for the return and the applicable return conditions.

Please contact Delderma before sending any product back.

Non-Eligible Returns

A return may not be accepted where:

• The product has been used or opened without an eligible reason
• Original packaging is missing
• Product has been damaged after delivery due to customer handling
• Return conditions have not been met
• The request falls outside the applicable return period
• The product belongs to a category that is not eligible for return

Important

Do not send a product to an address received through unofficial communication. Please wait for return instructions from Delderma support.